Medicare Counseling

2011 Medicare Open EnrollmentNWSDS’ offices are sponsor sites for the Senior Health Insurance Benefits Assistance (SHIBA) program. The SHIBA program is a statewide network of trained counselors who educate, assist, and serve as advocates for people with Medicare. SHIBA assistance is free, confidential, uniform, and objective. SHIBA counselors can help people select a Medicare Prescription Drug Coverage plan, compare Medicare Advantage plans, compare Medicare Supplement (Medigap) plans, and apply for Medicare Savings Programs, including Extra Help with Medicare Prescription Drug Coverage. SHIBA counselors are also able to review Medicare bills, file appeals, and report complaints.

To obtain SHIBA assistance, please contact your local NWSDS office. The following resources may also be helpful.

Oregon Senior Health Insurance Benefits Assistance (SHIBA)
Toll Free: 1 (800) 722-4134
Online: and

Centers for Medicare & Medicaid Services
Toll Free: 1 (800) 633-4227

Senior Medicare Patrol
Toll Free: 1 (877) 808-2468

Social Security Administration
Toll Free: 1 (800) 772-1213

Oregon Prescription Drug Program
Toll Free: 1 (888) 411-6737

Volunteer counselors are always needed for the SHIBA program. To learn more, please go to the Give Back heading.


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